Technical Support Specialist for Enterprise Systems
13 hours ago
The Enterprise Technical Support Engineer plays a critical role in resolving complex technical issues within our Enterprise Tech Support team. This individual will be responsible for managing, tracking, diagnosing, and troubleshooting difficult cases while providing guidance and training to other employees within Support and across the company.
Key Responsibilities:- Determine the most effective solutions to resolve technical issues with minimal user disruption.
- Analyze data to identify the root cause of errors and bugs, and report them to the Technical Lead/Engineering team.
- Utilize analytics tools like Looker to determine the impact and prevalence of technical issues.
- Partner closely with Technical Leads across Tech Support to research and provide quality solutions.
Requirements:
- 2-3 years of experience in Customer Support, Technical Support, or Software Development.
- Computer Science/Engineering background.
- Fluent in spoken and written English.
- Team player with excellent communication skills.
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