Technical Expert for Enterprise Customers

10 hours ago


Lahore, Punjab, Pakistan Motive Full time
Technical Expert for Enterprise Customers

We are seeking a Technical Expert to join our Enterprise Tech Support team. As a Technical Support Engineer - Enterprise, you will be responsible for delivering exceptional technical support services to our Enterprise customers, including troubleshooting and resolving complex technical issues.

In this role, you will work closely with our customers to understand their technical requirements, provide expert guidance and training to our internal teams, and collaborate with cross-functional teams to drive business outcomes.


Responsibilities
  • Provide advanced technical support services to Enterprise customers, including troubleshooting and resolving complex technical issues.
  • Develop and deliver training programs to internal teams on technical topics related to Enterprise support.
  • Collaborate with cross-functional teams to drive business outcomes and improve overall customer satisfaction.
  • Contribute to the development and implementation of technical processes and procedures to improve efficiency and effectiveness.
Requirements
  • 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles.
  • Computer Science/Engineering background.
  • Fluent in spoken and written English.
  • Team player and can work in a professional environment.
  • Exceptional performer with on-call rotation flexibility.
Our commitment to diversity and inclusion drives us to create a workplace where everyone feels valued and respected.

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