Technical Support Specialist

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a Technical Support Specialist to join our team in providing exceptional customer service and resolving technical issues.

This role is ideal for individuals with a strong background in engineering, computer science, or a related field. You will be responsible for handling technical queries, troubleshooting product defects, and providing training to customers on the use and maintenance of our products.

Key Responsibilities:

  • Providing technical support to customers via phone, email, or in-person
  • Resolving technical issues and product defects through troubleshooting and root cause analysis
  • Developing and delivering training programs to customers on product use and maintenance
  • Collaborating with cross-functional teams to resolve complex technical issues
  • Maintaining accurate records of customer interactions and issue resolutions

Requirements:

  • Bachelor's degree in Engineering, Computer Science, DAE, or a related field
  • Previous experience in technical sales, aftersales support, or technical customer service
  • Strong verbal and written communication skills
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Demonstrated problem-solving ability and experience in troubleshooting technical issues
  • Experience in the use and maintenance of mechanical or electrical equipment

Preferred Qualifications:

  • Familiarity with industrial sector, materials processing, or laser cutting

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package


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