
Technical Support Specialist
3 days ago
We are seeking a Technical Support Specialist to join our team in providing exceptional customer service and resolving technical issues.
This role is ideal for individuals with a strong background in engineering, computer science, or a related field. You will be responsible for handling technical queries, troubleshooting product defects, and providing training to customers on the use and maintenance of our products.
Key Responsibilities:
- Providing technical support to customers via phone, email, or in-person
- Resolving technical issues and product defects through troubleshooting and root cause analysis
- Developing and delivering training programs to customers on product use and maintenance
- Collaborating with cross-functional teams to resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions
Requirements:
- Bachelor's degree in Engineering, Computer Science, DAE, or a related field
- Previous experience in technical sales, aftersales support, or technical customer service
- Strong verbal and written communication skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Demonstrated problem-solving ability and experience in troubleshooting technical issues
- Experience in the use and maintenance of mechanical or electrical equipment
Preferred Qualifications:
- Familiarity with industrial sector, materials processing, or laser cutting
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
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