Fleet Operations Technical Specialist

3 days ago

Gujrat, Punjab, Pakistan beBeeTroubleshooter Full time $60,000 - $90,000

Motive is empowering individuals who manage physical operations with tools to make their work safer, more productive, and profitable. For the first time, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system.

This system combines industry-leading AI, providing complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.

About the Role:

Technical Support Engineers (Mobile and Fleet Experience) manage, track, diagnose, troubleshoot, and identify root causes for customer issues in Technical Support. They also train, educate, assist, and guide other employees within Support and across the organization as needed.

Key Responsibilities:
  1. Exceed customer expectations in quality, timeliness, documentation, resolution, and overall experience.
  2. Resolve support issues related to Motive's products.
  3. Investigate errors/bugs using available data and tools; report issues to the Technical Lead/Engineering team via Jira.
  4. Assess impact and prevalence of issues to determine root causes.
  5. Use engineering-developed tools to modify erroneous user/driver data for support resolution.
  6. Provide constructive feedback to Tier 1 agents for training and technical support.
Requirements:
  • 2-3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with software development processes and tools for SaaS products.
  • Technical troubleshooting skills and a willingness to learn and excel.
  • Ability to perform in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.

The company values diversity and inclusion in the workplace. It is an equal opportunity employer and welcomes applicants from varied backgrounds, experiences, abilities, and perspectives.

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