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Customer Success Associate, Spanish Language Specialist
1 week ago
Motive is looking for a highly skilled Customer Success Associate to join our team. This position coordinates and executes programs designed to effectively retain customers through positive relationship-building, listening to concerns/addressing issues, and educating customers on the value of our products.
A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. The ideal candidate will have excellent communication skills in both English and Spanish, as well as strong problem-solving skills to identify and address customer needs.
Key Responsibilities:- Identify signals of at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal
- Handle large volumes of phone conversations and email inquiries in English and Spanish
- Maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell opportunities
- Build quick rapport with customers and apply persuasive rebuttal skills and problem-solving strategies to provide solutions
- Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations