Customer Success Specialist

1 day ago


Lahore, Punjab, Pakistan StrategistIoT Full time

StrategistIoT is a comprehensive Performance Marketing, Big Data information service provider based in Lahore. We specialize in Digital Marketing, Big data collection, mining, application, and service in the field of international trade and B2C products (both local and global outreach). Our goal is to promote services through industry and business consultation, offering a total solution for local and overseas marketing in different categories.

  • CANDIDATES SHOULD HAVE THEIR OWN LAPTOP
  • LANGUAGE PREFERENCE: PROFESSIONAL ENGLISH LANGUAGE
  • THIS POSITION IS WITH IMMEDIATE HIRING IN MAX 2-3 DAYS
  • CANDIDATES LIVING IN OR NEAR DHA LAHORE WILL BE PREFERRED, OUR OFFICE IS IN DHA PHASE 4.
  • IT'S ONSITE JOB. NO WORK FROM HOME.

We're currently looking for a Customer Success/Support Specialist (DAY Shift) in our Lahore office. This is a pure prospecting/up-selling sales role, managing outbound/inbound calling to the clients. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success/Support Specialist should engage with customers, maximize value, and create strategies to grow our customer base and increase sales revenue per order.

Salary Slab: Rs. 35,000 to Rs. 45,000 base pay plus incentives on each up-selling

Work Hours: 10:00 AM to 7:00 PM.

Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value through upselling.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Qualifications and Skills:

  • 2+ years proven experience in customer success/service/sales or communications or Bachelor's Degree.
  • Highly organized and able to multitask. Self-driven and proactive nature.
  • Excellent communication and interpersonal skills. Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes. Experience in document creation.
  • Patient and active listener. Passion for sales.
  • Experience utilizing CRM systems and Microsoft Office.
  • 1+ years of successful revenue-based sales experience.
  • Working understanding of data protection technologies.

Why work with us?

  • StrategistIoT means collaborating with dedicated professionals with a passion for sales and technology.
  • When we see something that could be improved, we get to work inventing the solution.
  • Our people demonstrate our winning culture through positive and meaningful relationships.
  • We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential.
  • Our team members' health and wellness is our priority as well as rewarding them for their hard work.
Seniority level
  • Entry level
Employment type
  • Full-time
  • IndustriesBusiness Consulting and Services
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