Technical Support Specialist

3 days ago

Karachi, Sindh, Pakistan Contour Software Full time

We are seeking a dedicated and customer-focused Technical Support Specialist to join our team at Contour Software. As a key member of our global R&D team, you will play a critical role in delivering exceptional service to our clients worldwide.

About the Position:

The ideal candidate will have a strong technical background, excellent communication skills, and a passion for providing outstanding service. This role involves troubleshooting and resolving technical issues for clients using our software products, as well as supporting a variety of other offerings.

Key Responsibilities:
  • Customer Support & Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
  • Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.
  • Product Knowledge & Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products.
  • Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues.
  • Documentation & Tracking: Document and track client issues through ticketing systems to ensure timely resolution.
  • Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs.
  • Database Management & Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues.
  • Event & Service Support: Provide hands-on support for club events and manage member access to exclusive offerings.
  • Monitor & Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement.
  • Time Management & Prioritization: Prioritize and manage multiple requests effectively.
  • Ownership & Accountability: Take ownership of client issues from initiation through resolution.
Requirements:
  • Communication Skills: Exceptional verbal and written communication in English.
  • Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments.
  • Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment.
  • Database & Software Knowledge: Experience with database management and MS SQL Server.
  • Organizational Skills: Excellent multitasking and organizational skills.
  • Adaptability & Resilience: Ability to work in a fast-paced environment.
  • Team-Oriented & Independent: Ability to work effectively both as part of a team and independently.
  • Educational Requirements: Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 2+ years in a similar role.
  • Service Minded: A passion for customer service.
Preferred Skills:
  • Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
  • Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
  • Willingness to Learn: Enthusiastic about learning new tools and processes.
Why Join Contour Software?
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

  • Network Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan Robust Support and Solutions Full time

    Network Support SpecialistWe are seeking a skilled Network Support Specialist to join our team at Robust Support and Solutions in Karachi, Pakistan.Job Summary:This role involves providing technical support to end-users on hardware, software, and network-related issues.About the Job:This position requires a strong understanding of computer systems, networks,...

  • Technical Support Engineer

    5 days ago

    Karachi, Sindh, Pakistan Robust Support and Solutions Full time

    Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our team at Robust Support and Solutions in Karachi, Pakistan.Job Summary:This role involves providing technical support to end-users on hardware, software, and network-related issues.The successful candidate will have excellent communication skills and be able to analyze...

  • Technical Support Specialist

    4 days ago

    Karachi, Sindh, Pakistan Horizon Technologies Full time

    Job TitleTechnical Support Specialist at Horizon Technologies.We are looking for a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to users, managing and maintaining the organization's end user devices, servers, network, and other IT infrastructure.Key...

  • Technical Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan NAKHLAH Full time

    Technical Support SpecialistNaklah Educational House for Islamic Grooming is seeking a highly skilled and experienced IT professional to join their team.The ideal candidate will have excellent troubleshooting skills, the ability to resolve complex technical issues efficiently, and a strong focus on customer satisfaction.Troubleshoot hardware and software...

  • Technical Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan Office Automation Group(KONICA MINOLTA) Full time

    Job Title: Technical Support SpecialistThe role of a Field Service Engineer in Office Automation Group (KONICA MINOLTA) involves on-site work as a full-time professional. Key responsibilities include troubleshooting, technical support, preventive maintenance, and delivering excellent customer service for office automation equipment.Key Qualifications:Proven...

  • Technical Support Specialist

    3 days ago

    Karachi, Sindh, Pakistan EWS Group Full time

    Job Overview:The EWS Group is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level assistance to customers, resolving technical issues and ensuring high customer satisfaction.Responsibilities:Technical Support: Assist customers with technical issues via...

  • Technical Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan Dehlawi Optical Industries. Full time

    Job OverviewDehlawi Optical Industries is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide exceptional technical assistance and support for our computer systems, software, and hardware.ResponsibilitiesInstall, configure, and troubleshoot computer hardware, software, printers, and other...

  • Technical Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan Limton Innovative Systems Full time

    At Limton Innovative Systems, we are seeking a skilled and detail-oriented individual to join our team as a Technical Support Specialist.About the RoleThis position involves working closely with the Hardware Support Coordinator and CRM Team to provide exceptional support services. As a Technical Support Specialist, you will be responsible for providing...

  • Technical Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan Pchotels Full time

    Pchotels is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing level 2 technical support for our PSW systems, addressing escalated issues from level 1 support or operations group.The ideal candidate will have a strong understanding of enterprise software platforms and...

  • Technical Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan Talent Rooters Full time

    Talent Rooters is seeking a skilled Technical Support Specialist to join our team. This role involves optimizing the Service Desk incident logging system to provide a seamless experience for customers.Key ResponsibilitiesService Desk Optimization: Identify and implement improvements to streamline support processes, ensuring timely resolutions to customer...

  • Technical Support Specialist Role

    3 days ago

    Karachi, Sindh, Pakistan VR Hiring Full time

    Job Description  Technical Support Specialist - Android AppWe are seeking a highly skilled Technical Support Specialist to join our team at VR Hiring. This role involves working closely with us to conceptualize, design, develop, and troubleshoot an innovative Android app.Main Responsibilities:Collaborate with brand custodians to define the app's concept,...

  • Technical Support Expert

    5 days ago

    Karachi, Sindh, Pakistan GROWTH ARBOR Full time

    Technical Support Specialist JobWe're GROWTH ARBOR, a forward-thinking organization seeking an experienced Technical Support Specialist to bolster our IT capabilities.The ideal candidate will possess:Strong technical expertise in software applications, operating systems, and hardware.Proven ability to provide top-notch technical support and training to...

  • Technical Support Specialist

    4 days ago

    Karachi, Sindh, Pakistan Innovative Pvt Ltd Full time

    Job Title: Technical Support Specialist - Electrical/Electronic EngineeringAbout the Position:Innovative Pvt Ltd seeks a skilled Field Engineer to provide technical support and resolve daily complaints related to software and hardware for UPS - ATM and G&D. This role involves installation of new UPS - ATM & G&D, submission of documents and engineering...

  • Technical Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan SISPN Technology Full time

    Customer Support RepresentativeWe are seeking a highly motivated Technical Support Specialist to join our team in SISPN Technology.Key Responsibilities:Deliver exceptional customer service by providing product and service information and resolving issues in a timely manner.Build relationships with customers by answering questions, offering solutions, and...

  • Technical Support Professional

    5 days ago

    Karachi, Sindh, Pakistan EWS Group Full time

    We are seeking a skilled and enthusiastic technical support specialist to join EWS Group as a Technical Support Professional. As a key member of our global R&D team, you will be responsible for providing exceptional customer service and technical support to clients using our Club Software products.This role involves troubleshooting and resolving technical...

  • Technical Field Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan Comsats Full time

    Job Title: Technical Field Support SpecialistWe are seeking a highly skilled and experienced Technical Field Support Specialist to join our team in Comsats Karachi Node.The successful candidate will be responsible for conducting daily new surveys, generating detailed reports, installing new links, ensuring seamless connectivity, shifting existing links with...

  • Senior Technical Support Expert

    4 days ago

    Karachi, Sindh, Pakistan EWS Group Full time

    Job OverviewWe are seeking an experienced IT professional to join our EWS Group team as a Junior Technical Support Specialist. This role involves providing exceptional customer service and technical support to clients using our Club Software products. The ideal candidate will have strong communication skills, a technical background, and a passion for...

  • Technical Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan Contour Software Full time

    About Contour SoftwareContour Software is a dynamic enterprise software conglomerate, providing market-leading solutions to numerous industries. With a presence in over 100 countries, we strive to empower professionals in building fulfilling careers.Our journey began with a small team, but we have since grown to become a subsidiary of Constellation Software...

  • Technical Support Specialist

    3 days ago

    Karachi, Sindh, Pakistan Shahzad Training & Consulting International Full time

    Key ResponsibilitiesDealer Technical Support: Provide technical assistance to dealerships, ensuring timely resolution of issues and maintenance of high-quality service standards.Collaboration and Coordination: Work closely with field service staff and dealers to resolve technical queries and provide support as needed.Principal Liaison: Coordinate with...

  • Technical Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan GATEWAY SYSTEMS Full time

    Gateway Systems: A Leader in Fleet ManagementWe are seeking a skilled Technical Support Specialist to join our team at Gateway Systems. As a key member of our operations team, you will play a crucial role in ensuring the smooth functioning of our web portal and monitoring processes related to Fleet Management.Key Responsibilities:Monitor and analyze data for...