
Senior Director of Operations and Strategic Development
7 days ago
Job Overview
The National Telephone Co-op Assn is seeking a seasoned leader to oversee its day-to-day operations, drive strategic growth, and ensure exceptional value delivery to its members and customers.
About the Role
- Develop and implement strategic plans that align with the organization's mission and goals.
- Oversee product and service development, market analysis, member relations, financial management, and staff leadership.
- Foster strong relationships with members and customers, understanding their needs and ensuring CSSA provides exceptional support.
- Represent the organization at industry events, conferences, and partnerships, enhancing its visibility and influence within the broadband sector.
Key Responsibilities:
- Strategic Leadership: Drive long-term sustainability and relevance in the broadband service industry.
- Operational Oversight: Develop and deliver products and services that meet evolving member needs.
- Member and Customer Engagement: Provide exceptional value and support to members and customers.
- Financial Management: Ensure prudent budgeting, financial planning, and oversight of financial operations.
- Team Leadership: Lead, mentor, and develop a high-performing team, fostering collaboration, innovation, and accountability.
Requirements:
- Proven experience in senior leadership roles within telecommunications or broadband services.
- Strong understanding of utility-based broadband services and local provider challenges.
- Demonstrated ability to develop and implement strategic plans driving organizational success.
- Exceptional interpersonal and communication skills engaging effectively with stakeholders.
- Financial acumen and experience overseeing budgeting and financial operations.
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