Service Experience Coordinator

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Service Experience Coordinator

Job Description:

We are seeking a highly skilled Service Experience Coordinator to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through inbound and outbound phone conversations.

Your primary goal will be to build sustainable relationships with our customers, engage them, and seize opportunities to upsell services when they arise. You will handle both inbound and outbound phone calls, listen to their concerns, and solve problems in a timely and professional manner.

Key Responsibilities:

  • Answering customer calls and resolving issues in a professional and timely manner.
  • Building strong relationships with our customers through effective communication and problem-solving skills.
  • Upselling services and identifying opportunities to enhance customer experience.
  • Working collaboratively as part of a team to achieve customer satisfaction goals.

Requirements:

To succeed in this role, you will need:

  • High-level written and verbal communication skills.
  • Ability to multitask, set priorities, and manage time effectively.
  • Strong phone and verbal communication skills along with active listening.
  • Ability to learn and grow with our organization.
  • Ability to keep information confidential.

Working Conditions:

This is a night shift position, working 20:00hrs to 04:00hrs, with weekends off.



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