Remote Cloud Computing Support Technician

3 days ago


Saddar Town, Pakistan Kalhost Full time

Kalhost offers an exciting opportunity for Support Engineers to join our team and contribute to delivering exceptional support to our clients. As a leading Platform as a Service (PaaS) provider for WordPress & Magento, we require determined professionals with outstanding communication skills who can provide enterprise-level support to our growing client list.

We're seeking individuals who can work collaboratively, think creatively, and communicate effectively. You'll be responsible for delivering excellent customer support via email/helpdesk, and live chat while deploying, automating, supporting, and troubleshooting services. Additionally, you'll migrate applications to our Platform, build, operate, and support AWS Cloud environments, write, update, and enhance documentation including Playbooks, and provide periodic reports regarding maintenance and upgrade activities.

Main Responsibilities
  • Customer Support and Services Delivery
  • Automation and Troubleshooting
  • Application Migration and Deployment
  • Cloud Environment Support and Maintenance
  • Documentation Development and Enhancement
  • Reporting and Analysis
Required Skills and Qualifications
  • Hosting Support Experience and Knowledge
  • Linux-Based Servers and Virtualization Expertise
  • cPanel/WHM Proficiency and Familiarity
  • Strong Technical Awareness and Adaptability
  • WordPress/Magento Stack Knowledge and Understanding
  • Quiet Working Environment (for remote workers)
  • High-Speed Internet Connection (for remote workers)


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