Enterprise Support Specialist

3 days ago


Saddar Town, Pakistan Kalhost Full time

Kalhost is a dynamic company that requires innovative thinkers to join our team. As a leading Platform as a Service (PaaS) provider for WordPress & Magento, we're seeking determined Support Engineers with outstanding communication skills who can provide enterprise-level support to our growing client list.

We're looking for individuals who can work independently, think critically, and communicate effectively. You'll be responsible for delivering excellent customer support via email/helpdesk, and live chat while deploying, automating, supporting, and troubleshooting services. Additionally, you'll migrate applications to our Platform, build, operate, and support AWS Cloud environments, write, update, and enhance documentation including Playbooks, and provide periodic reports regarding maintenance and upgrade activities.

Key Responsibilities
  1. Customer Support and Services Deployment
  2. Automation and Troubleshooting
  3. Application Migration
  4. Cloud Environment Support
  5. Documentation Development
  6. Reporting and Maintenance
Essential Requirements
  • Hosting Support Experience
  • Linux-Based Servers and Virtualization
  • cPanel/WHM Proficiency
  • Technical Awareness and Adaptability
  • WordPress/Magento Stack Knowledge
  • Quiet Working Environment (for remote workers)
  • High-Speed Internet Connection (for remote workers)


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