Patient Service Representative Role

2 weeks ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Overview

We are seeking a highly skilled Customer Services Representative/ Patient Service Representative (PSR) to play a crucial role in advancing our mission. This individual will be responsible for scheduling and canceling appointments, recalling patients, and responding to their inquiries via email or live chat.

The ideal candidate will have experience working in a US/UK based Call Centre of HealthCare facilities and possess good communication skills with a welcoming behavior to give patients the best experience with the facility.

This is a full-time position requiring strong interpersonal skills, attention to detail, and ability to work effectively in a team environment.

Responsibilities
  1. Schedule and cancel appointments as per patient requirements.
  2. Recall patients to schedule future appointments.
  3. Respond to patient inquiries via email or live chat.
  4. Complete patient files in the EMR system and upload documents before their first appointment.
  5. Communicate with other team members to forward requests and resolve patient concerns.


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