Patient Support Leadership Position

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time
Team Lead Patient Support Representative

We are seeking an experienced patient support professional to take on a team lead role in our organization.

The ideal candidate will possess strong leadership and communication skills, with the ability to motivate and guide a team of patient support representatives.

Key Responsibilities:

  • Lead and mentor a team of patient support representatives to ensure timely and accurate appointment scheduling and patient communication.
  • Monitor performance metrics and support team productivity by implementing effective workflow solutions.
  • Handle escalated calls and maintain high service standards through exceptional customer service skills.
  • Collaborate with management to streamline workflow processes and improve overall efficiency.

Requirements:

  • Proven experience in patient support or a healthcare-related call center environment.
  • Excellent spoken and written English language skills.
  • Strong leadership and problem-solving abilities to drive team success.
  • Able to work flexible hours, including night shifts, to accommodate US-based operations.
  • Familiarity with electronic medical records (EMR) systems is highly valued.

Benefits:

  • A competitive salary package that reflects your expertise and experience.
  • A supportive work environment that fosters growth and collaboration.


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