Patient Support Team Lead

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

We're seeking an experienced Patient Support Representative to take on a leadership role and oversee our growing night shift team.

Key Responsibilities:

  • Lead and mentor a team of patient support representatives
  • Ensure timely and accurate appointment scheduling and patient communication
  • Monitor performance metrics and support team productivity
  • Handle escalated calls and maintain high service standards
  • Collaborate with management to streamline workflow

Requirements:

  • Proven experience in patient support or a healthcare-related call center
  • Excellent spoken and written English skills
  • Strong leadership and problem-solving abilities
  • Ability to work on-site during night shift (US timings)
  • Knowledge of EMR/EHR systems is a plus

What We Offer:

  • A supportive work environment
  • Growth and advancement opportunities


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