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Patient Support Representative Team Lead

4 weeks ago

Lahore, Punjab, Pakistan Apax Solutions Full time

We're Hiring: Patient Support Representative – Team Lead (On-Site, Night Shift)

Location: Johar Town, Lahore

Shift: Night (US Hours)

English: Fluent – Strong communication skills required

Are you an experienced Patient Support Representative ready to take the next step in your career? We're looking for a Team Lead to oversee and support our growing night shift team in Johar Town, Lahore.

Key Responsibilities:

  • Lead and mentor a team of patient support representatives
  • Ensure timely and accurate appointment scheduling and patient communication
  • Monitor performance metrics and support team productivity
  • Handle escalated calls and maintain high service standards
  • Collaborate with management to streamline workflow

Requirements:

  • Proven experience in patient support or a healthcare-related call center
  • Excellent spoken and written English skills
  • Strong leadership and problem-solving abilities
  • Ability to work on-site during night shift (US timings)
  • Knowledge of EMR/EHR systems is a plus

What We Offer:

  • Competitive salary package
  • Supportive work environment
  • Growth and advancement opportunities

Apply now by sending your resume to info@apaxsol.com

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