Assistant Manager Consumer Affairs Professional

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

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We prioritize innovation, imagination, and talent attraction. Our employees are our key to success - we provide them with support, encouragement, and make them feel valued.

Job Overview
  • Support the DGM in groundwork assignments like collecting data from relevant departments and conducting initial meetings with teams.
  • Ensure that policies and SOPs for New Connection, Net Metering, Customer Services, and regulatory matters are reviewed and discrepancies highlighted for business correction.
  • Coordinate and collate ad-hoc information/report requests by NEPRA.
  • Prepare business cases for seeking clarifications from NEPRA on unclear issues or those not mentioned in regulations, including Consumer Service Manual, Tariff Terms and Conditions, and Consumer Eligibility Criteria.
  • Collect data, perform groundwork, and coordinate with stakeholders for filing reviews of NEPRA decisions/directives.
  • Develop creative proposals for silent regulations by researching practices of other DISCOs and economies to present solutions/recommendations.
  • Provide basic regulatory advice to KE departments on NEPRA rules, regulations, and SOPs.
  • Complete tasks, assignments, and delegations from GM and DGM RA timely.
Requirements

Bachelor's in Business Administration/ACCA/LLB with at least 3 years of experience.

Key Skills
  • Data collection, analysis, and presentation skills.
  • Familiarity with NEPRA rules, regulations, and applicable documents.
  • Drafting skills for concise responses.
  • Financial acumen and numerical data analysis.
  • Effective communication and coordination across organizational levels and external stakeholders.


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