
Business Process Coordinator
20 hours ago
Job Title: Strategic Operations Coordinator
">Description:
This role is responsible for ensuring the seamless execution of business operations, aligning stakeholders across sales support functions, and driving business performance through process improvement.
">Key Responsibilities:
- Manage end-to-end accuracy and compliance in contract execution.
- Drive stakeholder alignment and on-time contract signoffs.
- Define, reduce, and continuously improve Review and Execution TATs in collaboration with Legal, Compliance, and Sales teams.
- Renegotiate existing onboarding TATs with partners to accelerate readiness and compliance.
- Manage the Cloud Sales pipeline on a weekly basis in coordination with Sales and Channel Planning teams.
- Ensure timely system amendments to reflect pipeline changes and accurately track opportunities.
- Prepare and deliver comprehensive weekly presentations on pipeline status, highlighting risks, opportunities, and key trends for senior leadership.
- Collaborate with Cloud Sales team to set and support monthly Cloud sales targets aligned with divisional objectives.
- Track and report KPIs such as monthly revenue growth, customer acquisition, and opportunity win rates.
- Recommend strategy adjustments based on performance trends and market feedback.
- Coordinate with Collections team to meet or exceed recovery targets.
- Provide daily visibility on recovery performance to management with focus on regional follow-up effectiveness.
- Strengthen contract clauses to ensure at least 95% alignment on recovery targets and customer risk mitigation.
- Create a feedback loop between Sales and Product teams to drive growth in bundled offerings for strategic customers.
- Collaborate with Customer Experience team to reduce Sales Order Processing TATs to within 1 day from customer PO.
- Implement continuous process improvements based on front-line feedback and business needs.
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