Business Process Coordinator

20 hours ago


Islamabad, Islamabad, Pakistan beBeeStrategic Full time

Job Title: Strategic Operations Coordinator

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Description:

This role is responsible for ensuring the seamless execution of business operations, aligning stakeholders across sales support functions, and driving business performance through process improvement.

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Key Responsibilities:

  • Manage end-to-end accuracy and compliance in contract execution.
  • Drive stakeholder alignment and on-time contract signoffs.
  • Define, reduce, and continuously improve Review and Execution TATs in collaboration with Legal, Compliance, and Sales teams.
  • Renegotiate existing onboarding TATs with partners to accelerate readiness and compliance.
  • Manage the Cloud Sales pipeline on a weekly basis in coordination with Sales and Channel Planning teams.
  • Ensure timely system amendments to reflect pipeline changes and accurately track opportunities.
  • Prepare and deliver comprehensive weekly presentations on pipeline status, highlighting risks, opportunities, and key trends for senior leadership.
  • Collaborate with Cloud Sales team to set and support monthly Cloud sales targets aligned with divisional objectives.
  • Track and report KPIs such as monthly revenue growth, customer acquisition, and opportunity win rates.
  • Recommend strategy adjustments based on performance trends and market feedback.
  • Coordinate with Collections team to meet or exceed recovery targets.
  • Provide daily visibility on recovery performance to management with focus on regional follow-up effectiveness.
  • Strengthen contract clauses to ensure at least 95% alignment on recovery targets and customer risk mitigation.
  • Create a feedback loop between Sales and Product teams to drive growth in bundled offerings for strategic customers.
  • Collaborate with Customer Experience team to reduce Sales Order Processing TATs to within 1 day from customer PO.
  • Implement continuous process improvements based on front-line feedback and business needs.


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