Customer Service Quality Lead
14 hours ago
- Conduct thorough analyses of recorded calls to identify areas for improvement.
- Provide constructive feedback to agents on their performance, highlighting strengths and areas for development.
- Develop and maintain call center quality standards and guidelines.
- Regularly assess agent performance and identify trends through audits.
- Analyze call metrics, including average handle time, first call resolution rates, and customer satisfaction scores.
- Deliver training and coaching to agents to enhance their skills.
- Collaborate closely with management to implement strategies for improving call center quality.
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Quality Assurance Engineer Lead
15 hours ago
Lahore, Punjab, Pakistan LEAD Concept Full timeJob DescriptionLEAD Concept is seeking a highly motivated and experienced QA Automation Engineer to join our team. The ideal candidate will have a strong background in software testing and automation, combined with excellent analytical and communication skills.Key ResponsibilitiesDevelop and maintain automation frameworks to support multiple...
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Quality Assurance Manager
14 hours ago
Lahore, Punjab, Pakistan ServiceMaster Quality Cleaning by Weibye Full timeAbout UsServiceMaster Quality Cleaning by Weibye is a leading provider of cleaning services. We pride ourselves on maintaining high standards of quality in our operations. To achieve this goal, we are seeking a Quality Assurance Manager who will oversee all aspects of quality control and implementation of quality protocols.Responsibilities include:Ensuring...
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Customer Service Operations Lead
15 hours ago
Lahore, Punjab, Pakistan Devsinc Full timeA dynamic and experienced Customer Support Manager is required to lead our support team and deliver exceptional service to our clients. The ideal candidate will have a strong background in customer support, with at least 3 years in a managerial role. They will be responsible for developing and implementing effective customer support strategies, processes,...
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Customer Service Supervisor
3 days ago
Lahore, Punjab, Pakistan Abacus Outsourcing Full timeJob Summary:We are seeking an experienced Operations Team Lead to join our team at Abacus Outsourcing. As an Operations Team Lead, you will be responsible for managing a team of customer service representatives and ensuring they deliver exceptional service to our clients.Main Responsibilities:Manage a team of customer service representatives and provide...
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Customer Experience Quality Manager
4 days ago
Lahore, Punjab, Pakistan Planlab solution Full timeCustomer Experience Quality Manager Job Overview:We are seeking an experienced Customer Experience Quality Manager to lead our quality assurance efforts at Planlab Solution. As a key member of our customer support department, you will be responsible for developing and implementing quality control processes to ensure exceptional customer experiences.Your Key...
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Customer Service Representative
14 hours ago
Lahore, Punjab, Pakistan Mindson Full timeAbout Us:Minds On (Private) Limited is a fast-paced medical billing company committed to delivering high-quality services in the healthcare industry. We specialize in optimizing revenue cycle management for our clients and ensuring efficient operations. Our team is passionate about providing exceptional service and support to our clients.We are seeking a...
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Leadership Role in Customer Service
3 days ago
Lahore, Punjab, Pakistan ZNZ Communications Full timeLeadership Role in Customer ServiceZNZ Communications, a leading organization in Pakistan, is seeking an experienced and skilled professional to fill the role of Supervisor - Call Center.The successful candidate will be responsible for managing a team of customer service representatives, ensuring that they deliver exceptional service and support to our...
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Customer Service Representative
4 days ago
Lahore, Punjab, Pakistan Ask Development Full timeAt Ask Development, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Phone Banking channel, you will be responsible for answering customer inquiries and resolving any issues that may arise.Key ResponsibilitiesAnswer and resolve customer phone calls in a timely and professional mannerUnderstand and address...
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Customer Service Representative
4 days ago
Lahore, Punjab, Pakistan indrive Full timeWe are seeking a skilled Customer Service Representative to join our team at Indrive.About the RoleThis is a fantastic opportunity for individuals who enjoy helping others and have excellent communication skills. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers via various channels, including...
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Customer Service Expert
4 days ago
Lahore, Punjab, Pakistan Indriver Full timeWe are looking for a Customer Service Expert to join our team in Pakistan.This role is ideal for individuals who are passionate about delivering exceptional customer service and are proficient in handling multiple conversations simultaneously.Key ResponsibilitiesHandle Multiple Conversations: Utilize your excellent communication skills to engage with...
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Customer Service Representative
3 days ago
Lahore, Punjab, Pakistan HZA Syd Full timeJob OverviewHZA Syd is a leading innovator in accounting solutions. We're looking for a Customer Service Representative to assist our clients and gain hands-on experience.Responsibilities:Provide exceptional customer service via phone, email, and chatDeliver detailed information about our products and servicesEfficiently resolve customer issuesMaintain...
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Customer Service Representative
3 days ago
Lahore, Punjab, Pakistan GROW MORE CALL CENTRE Full timeCompany OverviewGROW MORE CALL CENTRE is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for our clients.
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Senior Customer Service Representative
1 day ago
Lahore, Punjab, Pakistan Ats Technologies Full timeAts Technologies is seeking an exceptional Team Management Professional to join our team. As a senior member of our call center team, you will be responsible for leading a team of professionals and ensuring the smooth operation of our call center.Key QualificationsThe successful candidate will have:Strong leadership and management skills, with a proven track...
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Manufacturing Process Lead
14 hours ago
Lahore, Punjab, Pakistan ServiceMaster Quality Cleaning by Weibye Full timeOur Team is Growing!We are expanding our team at ServiceMaster Quality Cleaning by Weibye and looking for a Manufacturing Process Lead to join us. This role involves ensuring that our manufacturing processes meet quality standards and regulatory requirements. As Manufacturing Process Lead, you will be responsible for:Monitoring manufacturing processes to...
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Quality Assurance Lead
15 hours ago
Lahore, Punjab, Pakistan Advance International Chemicals Pvt Ltd Full timeAbout UsAdvance International Chemicals Pvt Ltd is a leading provider of paint and coating solutions. We are committed to delivering high-quality products that meet our customers' needs.We are seeking a highly skilled Production Manager to join our team and contribute to our ongoing success. The successful candidate will have a strong background in paint...
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Customer Service Manager Leader
1 day ago
Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full timeCustomer Service ManagerJob Summary:We are seeking an experienced and results-driven Customer Service Manager to lead our customer support team. The ideal candidate will have a proven track record of delivering exceptional customer experiences, building high-performing teams, and driving business growth.Key Responsibilities:Develop and implement customer...
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Customer Service Team Supervisor
14 hours ago
Lahore, Punjab, Pakistan Velorium Pvt Ltd Full timeJob DescriptionThis position is responsible for supporting, coaching, developing, and supervising a team of CSRs to ensure they achieve their goals. The ideal candidate must be able to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation, and staff development skills.Responsibilities:Supervise and coach a team of...
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Sales and Quality Assurance Team Lead
3 days ago
Lahore, Punjab, Pakistan Pny Group of Companies Full timeJob Title: Team Lead - Sales and Quality AssuranceLocation:We are a leading provider of IT training programs, seeking an experienced Team Lead to drive sales initiatives and ensure exceptional quality standards in our training delivery.About the Role:The Team Lead for Sales and Quality Assurance will be responsible for developing and implementing sales...
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Quality Assurance Team Lead
15 hours ago
Lahore, Punjab, Pakistan People Full timeWe are seeking a Quality Assurance Team Lead to oversee testing activities for our web and mobile applications. The successful candidate will create test plans, manage teams, and guide them in delivering high-quality services. Experience with RS/CRF gap analysis is essential, as well as strong leadership skills.The ideal candidate will have a bachelor's...
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Customer Service Manager
1 day ago
Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full timeJob DescriptionJob SummaryThe Customer Service Manager - Call Center is responsible for leading a team of customer service representatives to deliver exceptional customer experiences.Key Responsibilities:Develop and implement customer service strategies to meet business objectives.Lead a team of customer service representatives, providing coaching and...