Customer Retention Strategist

3 days ago


Lahore, Punjab, Pakistan SolutionInn Full time
Job Description

SolutionInn is seeking a proactive and customer-focused Customer Retention Specialist to enhance overall user experience, improve customer satisfaction, and reduce churn.

Key Responsibilities:
  • Engage with customers to understand their concerns and analyze reasons for website abandonment.
  • Initiate conversations with customers who have left the website or abandoned their shopping cart.
  • Reach out to members who have canceled their memberships to gather feedback and attempt to resolve their issues.
  • Develop and implement customer retention strategies to reduce churn and increase customer loyalty.


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