Customer Retention Specialist

5 days ago


Lahore, Punjab, Pakistan Motive Full time
About the Role:
Career Opportunity at Motive:

This position is responsible for building and maintaining relationships with customers in a Spanish-speaking capacity. As a key member of our team, you will be working closely with internal teams to coordinate and execute programs aimed at retaining customers.

A customer-centric approach is essential in this role, requiring excellent communication skills in both English and Spanish. You will be the primary point of contact for customers, handling their inquiries and concerns through phone conversations and email correspondence.

The ideal candidate will have strong problem-solving skills and the ability to build rapport quickly with customers. They must also be proficient in negotiating contracts and providing solutions to complex customer issues.



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