Technical Customer Advocate

5 days ago


Karachi, Sindh, Pakistan Cyber Advance Solutions Full time
Key Accountabilities

The ideal candidate will be responsible for providing expert technical guidance, troubleshooting, and resolving complex software-related issues in a timely manner. This role involves working closely with customers to understand their needs, implementing software solutions, and ensuring seamless integration with existing systems.

Responsibilities Include:
  • Providing world-class customer support via phone, email, or chat platforms.
  • Collaborating with cross-functional teams to identify areas for process improvement and implement changes.
  • Developing and delivering training programs to enhance customer proficiency in software applications.
  • Staying up-to-date with industry trends, new technologies, and best practices to recommend innovative solutions.
  • Generating reports on customer interactions, issue resolution rates, and overall customer satisfaction.


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