Technical Support Specialist

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

This role requires an experienced Level 1/Level 2 support engineer with a profound knowledge of Linux and Windows. The successful candidate will be responsible for providing technical and customer support to our clients worldwide.

Job Specification:

Key Responsibilities:

  • Manage support system, live chat, phone calls, support tickets/emails.
  • Administer Linux server and provide technical support operations, including implementation, configuration, troubleshooting, security, and usage monitoring.
  • Provide customer support, administering and maintaining web hosting services and servers to support business operations and end users.

Requirements:

  • Problem solver with analytical thinking abilities.
  • Strong knowledge of Hosting Control Panels like cPanel, WHM, Plesk, etc.
  • Familiarity with WHMCS and other ticket management systems.
  • Strong command of Linux command line.
  • Knowledge of shell scripting.
  • Knowledge of virtualization technologies (Xen, XenServer, VMware, Hyper-V).
  • Ability to manage customer VPS and dedicated servers and troubleshoot reported issues.
  • Minimum 1.5 years of experience in the web hosting industry and Linux server administration.


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