Customer Service Operations Director

7 days ago

Karachi, Sindh, Pakistan beBeeLeadership Full time $60,000 - $80,000
Customer Support Team Leader

We are seeking a highly skilled and experienced leader to oversee our customer service operations.

  • Lead the customer support team to ensure superior customer satisfaction.
  • Manage escalated communications with third parties.
  • Oversee daily operations across multiple channels.
  • Handle escalated customer cases, returns, and order amendments.
  • Coordinate between teams for effective dispute resolution.
Requirements:
  • 5-6 years of experience in customer service with at least 3-4 years in a supervisory or leadership position.
  • Strong understanding of e-commerce processes.
  • Excellent communication and conflict resolution skills.
  • Proficiency in CRM tools and spreadsheet management.
  • Strong analytical skills and attention to detail.

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