Ecommerce Operations Director

1 week ago

Karachi, Sindh, Pakistan beBeeEcommerce Full time 4,500,000 - 8,500,000

Job Title: Ecommerce Operations Director

We are seeking a highly skilled and experienced Ecommerce Operations Director to oversee and expand our online sales channels.

Key Responsibilities
  1. Store Setup & Platform Management
  • Build and launch new stores from scratch, including theme customization and payment/shipping setups.
  • Create and optimize product listings on various marketplaces to maximize visibility and conversions.
  • Ensure brand consistency across all eCommerce platforms.
  • Manage multi-channel inventory synchronization to prevent overselling.
Order & Fulfillment Management
  • Oversee end-to-end order processing across all platforms.
  • Coordinate with suppliers, 3PLs, and logistics partners for smooth fulfillment.
  • Handle returns, refunds, and exchanges efficiently.
  • Implement strategies to reduce cancellations and improve delivery times.
Customer Service & Reputation Management
  • Provide multi-channel customer support.
  • Monitor and respond to customer reviews and feedback to maintain high ratings.
  • Resolve disputes and escalations on various marketplace panels.
Sales & Marketing Optimization
  • Optimize product listings for higher conversions.
  • Run promotions, discounts, and marketplace-specific campaigns.
  • Analyze sales data and adjust pricing strategies.
  • Collaborate with digital marketing teams on paid ads and social media promotions.
Inventory & Supply Chain Coordination
  • Forecast demand and ensure stock availability across all platforms.
  • Use inventory management tools to sync stock levels.
  • Minimize dead stock and storage costs through data-driven decisions.
Compliance & Marketplace Policies
  • Ensure compliance with various marketplace policies.
  • Stay updated on taxation, shipping rules, and platform-specific requirements.
  • Handle account health metrics.
Qualifications & Skills

Required:

  1. 5+ years of experience managing multiple eCommerce platforms.
  2. Hands-on experience in setting up and launching stores on various marketplaces.
  3. Strong understanding of multi-channel inventory management.
  4. Proficiency in listing optimization and PPC for marketplaces.
  5. Excellent analytical, problem-solving, and communication skills.

Preferred (Bonus Skills):

  1. Experience with platform management tools.
  2. Knowledge of automation tools and Google Ads.
  3. Familiarity with Facebook Ads and marketplace PPC.
Why Work With Us?

We offer a flexible work environment with growth potential and competitive performance-based incentives.

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