Director Marketplace Operations

2 days ago

Karachi, Sindh, Pakistan Daraz Full time

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Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz' vision is to be a champion of South Asia serving 100 million customers and businesses by 2030

For more information, please visit www.daraz.com.

Responsibilities
  • Marketplace Seller Operations
  • Lead daily operations for Mass Sellers and Long Tail Sellers.
  • Oversee onboarding, seller segmentation, KPI design, and training programs.
  • Maintain quality standards for listings including content accuracy and categorization.
  • Drive engagement and performance of small and medium sellers.
  • Design and execute incubation frameworks to help underperforming or new sellers ramp up.
    • Business Development & Growth
    • Launch seller acquisition and retention campaigns.
    • Collaborate with marketing and category teams to align seller growth with platform initiatives.
      • Performance Analytics & Reporting
      • Analyze GMV, seller activity, fulfillment, and return metrics.
      • Prepare and present periodic dashboards and strategic performance reviews.
      • Design incentive programs for hunters and KAMs to boost acquisition efforts and drive sales growth.
      • Present periodic updates during WBR and MBR sessions to senior management.
        • Cross-Functional Collaboration
        • Coordinate with logistics, finance, tech, and customer support teams.
        • Ensure alignment with seller SLAs, policy compliance, and platform experience.
          • Process & Policy Development
          • Establish and refine seller SOPs, guidelines, and escalation workflows.
          • Lead operational improvements to enhance seller efficiency and satisfaction.
          • Implement best practices for inventory management, order fulfillment, and customer service
          Qualifications & Requirements
          • Bachelor's degree in Business, E‑commerce, Supply Chain, or a related field; Master's preferred.
          • Minimum 5+ years' experience in e-commerce operations or marketplace management.
          • Deep understanding of platforms such as Daraz, Amazon, Shopify, or local B2C marketplaces.
          • Proven experience in seller engagement, growth programs, or incubation.
          • Strong analytical skills with proficiency in Excel/Sheets or BI tools.
          • Excellent interpersonal, communication, and team leadership abilities.
          • Fluent in English; Urdu or regional language skills are a plus.
          What we offer
          • International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group)
          • A platform to learn from Alibaba's world-leading ecosystem
          • Rigorous training and exposure in team management, leadership, business analytics, and operations
          • An opportunity to train the next generation of business leaders in the e-commerce industry
          • Competitive salary and incentive package
          Seniority level
          • Director
          Employment type
          • Full-time
          Job function
          • Marketing, Business Development, and Sales
          Industries
          • Software Development and IT Services and IT Consulting

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Karachi Division, Sindh, Pakistan


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