Software Product Support Specialist

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Summary

We are seeking a skilled and detail-oriented Software Product Support Specialist to join our team. As a key player in supporting and enhancing our software product, you will be at the forefront of customer interactions, ensuring they have a seamless experience with our healthcare software.

Responsibilities
  • Provide First-Level Support: Offer timely and effective support to customers on product inquiries and issues.
  • Collaborate with Product Development Team: Work closely with the development team to understand and communicate new features and updates.
  • Assist with Product Configuration and Troubleshooting: Help customers configure and troubleshoot products to resolve technical issues.
  • Document and Escalate Technical Issues: Document technical issues and escalate them to higher-level support when necessary.
  • Conduct Product Demonstrations and Training Sessions: Conduct product demonstrations and training sessions for clients to ensure they are utilizing the software effectively.
  • Collect and Analyze Customer Feedback: Collect and analyze customer feedback to contribute to product improvements.


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