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Senior Ecommerce Customer Service Professional
2 weeks ago
The ideal candidate will be responsible for delivering exceptional customer support and managing relationships with customers in the US/UK region.
To achieve this, they will analyze customer data to improve the customer experience, driving sustainable business growth. This includes providing accurate and timely information by utilizing the right methods and answering calls professionally, offering solutions to customers.
The Customer Success Manager must plan and initiate strategic processes to handle customers on various e-commerce platforms such as eBay, Amazon, Walmart, and others. Additionally, they will manage the entire customer support team, suggesting ways and providing timely feedback to enhance customer experience.
To solve complexities related to a customer case, they will provide the best possible solutions. Furthermore, they will implement strategies for retaining customers and suggest new ideas for acquiring more customers, leading to revenue growth.
In order to create a positive work environment and motivate the team to achieve desired objectives, they will identify gaps and suggest improvements.
Requirements:- A minimum of 1 year of experience in customer support management.
- Experience in e-commerce sales and strategy planning is essential.
- Knowledge about major e-commerce models like dropship and retail arbitrage along with Amazon FBA, FBM, and PL is required.
- A self-starter who seeks challenges with exceptional communication and interpersonal skills is preferred.
Key Skills:
- Empathy: Understand another person's emotions and perspective.
- Problem solving: Ability to solve problems key to customer service.
