Customer Service Operations Manager

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Customer Service Operations Manager

We are seeking an experienced Customer Service Operations Manager to lead our call center team and drive sales and customer satisfaction.

About the Role:

The successful candidate will be responsible for managing a team of call center agents, improving sales and efficiency, and ensuring exceptional customer care.

We are looking for a seasoned professional with a strong background in call center management, excellent leadership and communication skills, and the ability to analyze data and metrics.

Main Responsibilities:
  • Team Leadership: Supervise and motivate a team of call center agents, set goals and objectives, and ensure high levels of customer satisfaction.
  • Performance Monitoring: Analyze call center performance, identify areas for improvement, and implement strategies to increase sales and efficiency.
  • Operational Management: Manage office resources, including equipment and supplies, ensure a clean and comfortable working environment, and oversee office security and access control.
Requirements:
  • Qualifications: Bachelor's degree or equivalent experience in a related field, proven experience in call center management or customer service roles, strong leadership and team management skills, and excellent communication and interpersonal abilities.
  • Skills: Proficiency in call center software and relevant technology, problem-solving and decision-making skills, attention to detail, and ability to analyze data and metrics.


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