
Customer Service Operations Manager
4 days ago
We are seeking an experienced Customer Service Operations Manager to lead our call center team and drive sales and customer satisfaction.
About the Role:The successful candidate will be responsible for managing a team of call center agents, improving sales and efficiency, and ensuring exceptional customer care.
We are looking for a seasoned professional with a strong background in call center management, excellent leadership and communication skills, and the ability to analyze data and metrics.
Main Responsibilities:- Team Leadership: Supervise and motivate a team of call center agents, set goals and objectives, and ensure high levels of customer satisfaction.
- Performance Monitoring: Analyze call center performance, identify areas for improvement, and implement strategies to increase sales and efficiency.
- Operational Management: Manage office resources, including equipment and supplies, ensure a clean and comfortable working environment, and oversee office security and access control.
- Qualifications: Bachelor's degree or equivalent experience in a related field, proven experience in call center management or customer service roles, strong leadership and team management skills, and excellent communication and interpersonal abilities.
- Skills: Proficiency in call center software and relevant technology, problem-solving and decision-making skills, attention to detail, and ability to analyze data and metrics.
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