
Customer Liaison Officer Cosmetic Dermatology
2 days ago
We are seeking an experienced customer support specialist to join our team at the Cosmetic Dermatology and Laser Centre. As a Customer Care Executive, you will be responsible for handling incoming calls, social media interactions, and in-clinic appointments to ensure our clients receive exceptional customer service and have a positive experience with our clinic.
Key Responsibilities:
- Answering incoming calls and responding to customer inquiries with professionalism and empathy.
- Providing accurate information about our clinic services, including cosmetic dermatology and laser procedures.
- Scheduling appointments and efficiently managing the clinic's calendar.
- Assisting clients in resolving any issues or complaints they may have.
- Engaging with clients on social media platforms (Facebook, Instagram) and addressing their queries.
- Monitoring and responding to comments, messages, and reviews on social media platforms.
- Collaborating with the marketing team to develop engaging social media content and campaigns.
- Maintaining comprehensive knowledge of our clinic services, procedures, and industry developments.
Requirements:
- Previous experience in a customer service or customer care role is preferred.
- Strong communication and interpersonal skills, with the ability to build rapport with clients.
- Familiarity with aesthetics clinic procedures and services is an asset.
- Proficient in using social media platforms.
- Ability to remain calm and professional when dealing with challenging situations.
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