Dermatology and Laser Centre Customer Care Specialist

2 days ago


Lahore, Punjab, Pakistan Cosmetic Dermatology and Laser Centre Full time
Customer Experience Specialist Aesthetic Dermatology

At the Cosmetic Dermatology and Laser Centre, we strive to deliver exceptional customer experiences through our dedicated team of professionals. As a Customer Care Executive, you will be responsible for handling incoming calls, social media interactions, and in-clinic appointments to ensure our clients receive the highest level of customer service.

Main Objectives:

  • Delivering exceptional customer experiences through phone calls and social media interactions.
  • Providing accurate and timely information about our clinic services, including cosmetic dermatology and laser procedures.
  • Scheduling appointments and efficiently managing the clinic's calendar.
  • Assisting clients in resolving any issues or complaints they may have.
  • Engaging with clients on social media platforms (Facebook, Instagram) and addressing their queries.
  • Monitoring and responding to comments, messages, and reviews on social media platforms.
  • Collaborating with the marketing team to develop engaging social media content and campaigns.
  • Staying up-to-date on our clinic services, procedures, and industry developments.

Requirements:

  • Previous experience in a customer service or customer care role is highly desirable.
  • Strong interpersonal skills, with the ability to build rapport with clients.
  • Familiarity with aesthetics clinic procedures and services is an asset.
  • Proficient in using social media platforms.
  • Ability to remain calm and professional when dealing with challenging situations.


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