Case Manager Specialist: Survivor Support

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
GBV Case Manager Specialist

This is a specialist role that requires direct support to vulnerable women and girls, as well as survivors of GBV. The GBV Case Manager Specialist will provide psychosocial support services, including GBV case management, in line with the Inter Agency GBV Case Management Guidelines.

Main Tasks And Responsibilities:
  • Provide age-appropriate and survivor-centred GBV Case Management services to survivors of GBV and vulnerable women and girls, including assessment of survivor's needs; basic counselling; support to develop and implement a care plan; support to develop and implement a safety plan; and support to access additional services in line with clients' wishes.
  • Coordinate closely with the Supervisor and seek support when required.
  • Provide information on available services and support survivors' informed choices through referral, accompaniment, service coordination and follow up, and participation in referral systems/pathways.
  • Distribute emergency cash and material assistance based on individual needs assessments and in line with established protocols.
  • Participate in regular case review meetings and coaching sessions.
Monitoring and Reporting:
  • Seek feedback from clients and adapt services accordingly.
  • Support post-distribution monitoring.
  • Carefully document service provision and maintain case files.
  • Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors.
Coordination, Advocacy and Representation:
  • Develop and maintain contact with relevant stakeholders, including community leaders and other humanitarian partners and service providers.
  • Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors.
  • Organize case management meetings, as required, with other service providers.
  • Coordinate with MHPSS, child protection, health, and other sectors to strengthen integration and referrals.
  • Represent program goals and GBV standards.
Security and Conduct:
  • Ensure compliance with security protocols and policies.
  • Foster a safe and supportive working environment for all GBV staff and partners.
  • Exemplify core principles of GBV programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality.
  • Contribute to the positive image and overall credibility of the program, notably through adherence to the Code of Conduct and Ethics, including compliance with anti-harassment, safeguarding and PSEA policies.

This role requires a strong commitment to core principles of GBV programming, including gender equality and survivor-centered support services.

Minimum Qualifications:
  • A degree in a related field is typically required, or an equivalent combination of relevant education and experience may be substituted as appropriate.
  • Relevant experience helping women is essential; relevant academic experience such as social work is preferred.
  • Demonstrated familiarity, respect, and empathy for affected populations is crucial.
  • Commitment to championing survivors is necessary.
  • Good interpersonal and advocacy skills are essential.
  • Very good listening and communication skills are required.
  • Familiarity with government and NGO service providers is preferred.
  • Ability to exercise sound judgment, remain flexible, and apply experience and guidance to evolving challenges is essential.

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