Customer Retention Strategist

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description:

We are seeking a proactive and customer-focused professional to help improve customer satisfaction, reduce churn, and enhance overall user experience.

  • Analyzing reasons for website abandonment and implementing strategies to retain customers.
  • Developing and executing customer retention plans to increase customer loyalty.
  • Collaborating with cross-functional teams to address systemic issues that lead to customer churn.
  • Conducting surveys and gathering feedback to identify pain points and areas for improvement.
Key Responsibilities:
  • Engage with customers to understand their concerns and analyze reasons for website abandonment.
  • Handle membership cancellations and gather feedback to resolve issues.
  • Develop personalized solutions and offers to encourage customers to stay or complete their purchases.
  • Work closely with sales and marketing teams to design targeted campaigns for retaining high-value customers.
Requirements:
  • Customer-centric mindset with problem-solving abilities.
  • Strong organizational skills to manage customer feedback and retention strategies.
  • Ability to work cross-functionally and collaborate with teams to resolve customer issues.


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