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Senior Customer Service Agent
2 weeks ago
We are seeking a skilled Customer Support Representative to deliver exceptional service to our customers via phone, email, and live chat.
- Provide timely and accurate responses to customer inquiries, resolving issues in a professional and courteous manner.
- Offer expert product knowledge, including features, benefits, and pricing information.
- Collaborate with internal teams to ensure seamless customer experiences and provide feedback for process improvements.
- Document customer interactions and maintain accurate records of inquiries, comments, and actions taken.
Requirements:
- A degree in Business Administration or related field is required.
- At least 6 months to 1 year of experience in customer-facing roles is necessary.
- Excellent communication and problem-solving skills are essential.
- The ideal candidate will possess a strong focus on delivering exceptional customer service and be able to work effectively in a fast-paced environment.