
Department Head
19 hours ago
- Manage/handle a department of 50 to 60 people
Key Responsibilities:
- Smart execution of department operations within given resources. Leave and shift management
- Enablement of resources for efficient executions as per their roles and responsibilities
- Establishing and monitoring customer service standards by employing recognized benchmarks
- Conducting progress and development meetings with staff
- Strong follow up for on-going projects and its completion on time
- Developing a performance-driven team who can achieve assigned targets
- Creating a professional work environment where individuals are treated equally and fairly
- Implementation of policies & procedures
- Reviews of KPI's, performance analysis, and workable areas
- Training need analysis and development of staff for next level roles
- Focus for operations improvement and business development
- Process creation and improvement for the best interest of the business
Requirements:
- Must be graduate with BBA/MBA preferred
- Excellent English communication skills
Skills Required:
- Leadership skills, team management, thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking, intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player, solid individual player, solution provider
Experience Required:
- Minimum 5 to 8 years of experience required
- Managing different teams and departments
- International recruitment, customer support & services, business operations, call center operations, and project management
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