Service Delivery Solution Manager

16 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Expert Service Delivery Engineer

This role oversees the end-to-end delivery of technical solutions, ensuring adherence to project timelines, quality standards, and client requirements.

The Expert Service Delivery Engineer collaborates with cross-functional teams to ensure smooth project execution and delivery. They act as the main point of contact for sales channels, addressing project concerns, providing updates, and managing client expectations.

Key responsibilities include configuring CE devices such as Fortinet, Cisco, Juniper, Raisecom, etc., conducting in-house testing of new products/services for viability, and reporting directly to the Team Lead Service Delivery.

To be successful in this role, candidates should have a minimum of 3 years of experience with strong knowledge of Fixed & Mobile networks, Cloud, IP networks, and transmission networks. Relevant certifications such as CCNP, JNCIA, HCIP are required.

Candidates should also have proven experience with BGP, OSPF, GRE, IPSEC, SIP, Routing, Switching, QinQ, IoT, and Cloud Technologies. Strong proficiency in MS Office Suite, especially PowerPoint, Word, and Excel is essential. Good presentation skills and fluency in English and Urdu are also required.

In addition, candidates should possess analytical mindset and problem-solving skills, ability to build positive relationships internally and externally, experience in resource management, project planning, client expectation management, and delivering high-quality solutions on time.

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