Service Delivery Engineer

19 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Title: Technical Solutions Manager

Overview

This role is responsible for overseeing the end-to-end delivery of technical solutions, ensuring adherence to project timelines, quality standards, SLAs, and client requirements.


Duties and Responsibilities
  • Collaborate with cross-functional teams, including project managers, vendors, and sales channels to ensure smooth project execution and delivery.
  • Act as the main point of contact for sales channels, addressing project concerns, providing updates, and managing client expectations.
  • Stay updated with industry trends, emerging technologies, and best practices to drive continuous improvement.
  • Configure CE devices such as Fortinet, Cisco, Juniper, Raisecom, etc.
  • Conduct in-house testing of new products/services for viability.

Requirements
  • Minimum 3 years of experience with strong knowledge of Fixed & Mobile networks, Cloud, IP networks, and transmission networks. Relevant certifications such as CCNP, JNCIA, HCIP are required.
  • Proven experience with BGP, OSPF, GRE, IPSEC, SIP, Routing, Switching, QinQ, IoT, and Cloud Technologies.
  • Strong proficiency in MS Office Suite, especially PowerPoint, Word, and Excel.
  • Good presentation skills and fluency in English and Urdu.
  • Ability to build positive relationships internally and externally.
  • Experience in resource management, project planning, client expectation management, and delivering high-quality solutions on time.
  • Analytical mindset and problem-solving skills.
  • Ability to manage multiple projects and prioritize tasks effectively.


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