Service Delivery Manager

11 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Service Delivery Coordinator

This role is responsible for coordinating the steady state service delivery to client accounts, focusing on continuous improvement of productivity, service quality, and customer satisfaction.

  • The ideal candidate will allocate resources effectively in line with customer service level agreements.
  • They will work closely with operational support teams to ensure efficient service delivery.
  • A Senior Team Member will be escalated for any issues that arise, and the candidate will communicate promptly.
  • The successful candidate will have a thorough understanding of software applications used in the operation, many of which are unique to our environment.
  • They will maintain accurate updates in the system, enabling a complete audit trail for all assignments.
  • Seamless delivery to clients will be ensured by administering and allocating workloads across the captioning department.
  • The candidate will maintain a healthy relationship with customers and facilitate day-to-day operations of the service delivery team.
  • Proactive management of change in scope will be essential, identifying potential issues and devising contingency plans or alternate solutions with minimal impact to customers and projects.


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