Senior Technical Support Role

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Technical Support Professional

This role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management (WFM) system. The ideal candidate will be detail-oriented and technically skilled, with experience in supporting Genesys Cloud WFM.

Key Responsibilities
  • Work cross-functionally with WFM teams and technical departments to resolve WFM-related issues and implement enhancements.
  • Collaborate with the software vendor as needed to resolve complex system issues.

 

Requirements
  • 4 to 6 years of experience specifically supporting Genesys Cloud WFM.
  • Strong analytical mindset and technical aptitude for software systems.
  • Prior experience in a Workforce Management team is a plus.


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