Career Opportunities in Client Relationships

7 days ago

Karachi, Sindh, Pakistan beBeeService Full time 800,000 - 1,200,000
Job Title

Customer Service Manager

Responsibilities
  • Deliver exceptional service to clients by understanding their expectations and providing high-quality solutions.
  • Maintain end-to-end relationships with corporate clients to ensure satisfaction and meet SLAs.
  • Collaborate with internal stakeholders, including RM, Product Sales, Operations Partners, and others, to resolve client queries and issues within agreed timelines.
  • Coordinate daily activities with bank units to achieve business objectives and goals.
  • Work with operations to define resolutions, process changes, and workflows to improve service levels and document them.
Key Result Areas
  • Meet SLAs and maintain the highest quality standards.
  • Enhance client satisfaction through effective service delivery.
  • Build strong relationships with business and relevant stakeholders.
  • Excel as a team player.
Requirements
  • Strong understanding of back-office processes essential for seamless customer service delivery.
  • Ability to analyze root causes and track problem resolutions.
  • University graduate with at least 5 years of experience in cash, payments, and operations.
  • Additional 3 years of experience in corporate customer service or client-facing roles.
  • Exceptional communication skills with fluency in spoken and written English. Arabic is advantageous.
  • Knowledge of CRM systems.
Seniority Level
  • Associate
Employment Type
  • Full-time
Job Function
  • Customer Service
Industries
  • Banking

Location: Karachi Division, Sindh, Pakistan

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