Sales Performance Analyst

2 days ago


Lahore, Punjab, Pakistan SupportFinity™ Full time

At SupportFinity, we are looking for an Executive Quality Assurance Manager to lead our quality assurance team. As a key member of our organization, you will be responsible for developing and implementing quality assurance strategies to ensure the highest standards of sales quality, compliance, and customer experience.

The ideal candidate will have a strong background in quality assurance, with experience in managing teams, developing training programs, and analyzing sales data to identify trends and areas for improvement.

**Key Responsibilities:**

  • Develop and implement quality assurance strategies to ensure sales quality, compliance, and customer satisfaction.
  • Manage a team of quality assurance professionals to evaluate sales calls, identify trends and areas for improvement, and provide coaching to enhance sales representatives' performance.
  • Analyze sales data to identify trends and areas for improvement, and develop recommendations for corrective actions.

**Requirements:**

  • Bachelor's degree in business, communications, or a related field.
  • 5+ years of experience in Quality Assurance, Call Auditing, or Sales Coaching, including experience in managing teams and developing training programs.
  • Strong knowledge of telecom services and related sales processes.


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