Healthcare Telehealth Coordinator

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Clinical Support Coordinator

Description:
This role is responsible for ensuring the smooth operation of our telehealth services. The successful candidate will play a vital part in managing patient appointments, maintaining accurate records, and facilitating seamless communication between patients and medical staff.

Main Responsibilities:
  • Schedule and confirm patient appointments via phone, email, or scheduling software.
  • Prepare and send reminders for upcoming appointments or follow-ups.
  • Maintain and update patient records in the electronic medical records (EMR) system.
  • Assist with insurance verification and pre-authorization processes.
  • Manage incoming and outgoing correspondence, including emails and faxes.
  • Serve as the first point of contact for patients, addressing inquiries with professionalism and empathy.
  • Escalate complex patient concerns to the appropriate medical staff or departments.
  • Collect patient information and update records during virtual check-ins.
  • Provide patients with instructions for telehealth sessions and other virtual services.
Office Coordination:
  • Manage daily workflows to ensure timely communication between patients and medical staff.
  • Coordinate with medical providers to ensure schedule alignment.
  • Organize and prioritize tasks to meet deadlines and maintain clinic efficiency.

Requirements:
Work Experience:

A minimum of 2 years of telehealth experience in healthcare is required.

Skills:
  • Knowledge of medical terminology and EMR systems.
  • Excellent verbal and written communication skills in English language.
  • Proficient in using scheduling and communication tools.
  • Strong organizational and multitasking abilities.
  • Ability to maintain confidentiality and adhere to HIPAA regulations.
  • Critical decision-making skills.
  • Strong interpersonal, organizational, and data entry skills.
  • Empathize with patient's needs.
  • Proficiency in Microsoft Suite: Outlook, Word, Excel.
  • Experience working with EMR Software.
Education:

MBBS degree and 1-year house job.Work Hours:

Night shift, 6 pm – 3 am PKT

Benefits:

Gross Salary: $500-550

EOBI, Provident Fund, Health Insurance (IPD, OPD), Transport


Others:
The ideal candidate will possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply.

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