Care Coordination Specialist

Safe Life Home Health Care is a growing home care agency serving clients through the Illinois Department of Aging Community Care Program (CCP) and Private Duty divisions. We are committed to providing exceptional care services by connecting qualified caregivers with clients who need compassionate, professional home care support.

Position Summary

We are seeking a dynamic Care Coordination Specialist to serve as the operational backbone of our home care services. This role combines client and caregiver management with essential compliance oversight, making it perfect for a detail-oriented professional who wants to make a meaningful impact in healthcare while building a rewarding career.

This is a foundational role - you'll be instrumental in establishing our offshore operations and have significant growth opportunities as we expand our team.

Core Responsibilities

Client Management & Onboarding (40% of role)

• Conduct comprehensive client intake calls and initial assessments
• Complete detailed client onboarding documentation ensuring all required information is captured accurately
• Coordinate client-caregiver matching based on care needs, preferences, and compatibility
• Perform regular follow-up calls to monitor client satisfaction and address concerns
• Manage client referrals and lead conversion processes from initial contact to service initiation
• Handle client inquiries with professionalism and empathy
• Maintain accurate client records and service plans in company systems
• Process service authorizations and coordinate with Illinois Department of Aging requirements

Caregiver Recruitment & Management (35% of role)

• Conduct comprehensive caregiver interviews via phone and video calls
• Manage the complete hiring process from application review to final onboarding
• Verify caregiver credentials, certifications, and background check requirements
• Create and maintain detailed caregiver profiles and employment documentation
• Coordinate caregiver scheduling and client assignments to optimize service delivery
• Conduct regular check-ins with active caregivers to ensure job satisfaction and performance
• Handle caregiver concerns and facilitate problem resolution
• Track caregiver availability and manage schedule changes

Compliance & Documentation (25% of role)

• Monitor Illinois Department of Aging compliance requirements for all CCP clients
• Ensure all documentation meets regulatory standards and submission deadlines
• Track caregiver certifications and license renewals to maintain compliance
• Prepare and process hiring-related documents including contracts and agreements
• Create professional documentation using PDF, Word, and DocuSign platforms
• Maintain organized digital filing systems for easy audit access
• Generate compliance reports and track key performance indicators
• Coordinate with U.S. team on complex compliance issues
• Monitor care plan adherence and document any deviations or concerns
• Ensure HIPAA compliance in all client communications and documentation

Required Qualifications

MUST HAVE (Non-Negotiable):

• Bachelor's degree from an accredited institution (any field)
• Excellent English communication skills - both written and verbal (will be tested)
• Strong organizational and multitasking abilities
• Professional phone manner and customer service orientation
• Basic computer literacy including:
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Email management and professional communication
• Web-based applications and databases
• Attention to detail and accuracy in documentation
• Ability to work independently with minimal supervision
• Reliable internet connection and professional home office setup
• Flexibility to work during U.S. Central Time Zone hours

PREFERRED QUALIFICATIONS (Plus Factors - All Teachable):

• 2-3 years international call center experience
• Healthcare industry background or familiarity
• Experience with documentation and record-keeping
• Knowledge of DocuSign or similar e-signature platforms
• Background in customer service or client relations
• Experience with CRM systems or client management software
• Previous administrative or coordination experience
• Understanding of compliance requirements in any industry

Employment Terms

Compensation Package

• Probationary Period (First 3 months): PKR 60,000 - 70,000 monthly
• Based on experience and interview performance
• Performance-based increases every 6 months
• Annual salary reviews with growth opportunities
• Performance bonuses for exceeding targets
• Paid Time Off (PTO) – 10 days annually
• Holiday pay for recognized Pakistani and U.S. holidays
• Health and wellness bonus after first year

Work Arrangement

• Hybrid remote work flexibility with home office requirements
• Core hours alignment with U.S. Central Time Zone (flexible scheduling available)

• Seniority levelEntry level

• Employment typeFull-time

• Job functionHealth Care Provider
• IndustriesHospitals and Health Care

Referrals increase your chances of interviewing at Safe Life Home Health Care by 2x

Get notified about new Care Specialist jobs in Karāchi, Sindh, Pakistan.

Karachi Division, Sindh, Pakistan 1 month ago

Karachi Division, Sindh, Pakistan 2 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.