Customer Experience Advocate
2 weeks ago
We seek a dedicated Senior Customer Support Specialist to champion customer satisfaction and deliver exceptional experiences through call interactions.
Key Responsibilities:
- Provide world-class customer service by meeting performance objectives and adhering to core values.
- Assist customers with their items purchased through the e-commerce website.
- Show genuine interest in each customer through courteous, attentive, and friendly communication styles.
- Offer alternative products/items that are not available on the e-commerce website.
- Follow established processes and procedures when resolving customer inquiries.
- Stay informed about system updates, process changes, and future enhancements.
- Effectively manage customer objections and concerns.
Our Company Culture:
We value teamwork, open communication, and a commitment to excellence. Our goal is to create a supportive and inclusive environment where every employee can grow and succeed.
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