
Customer Experience Specialist
4 days ago
Job Title: Customer Service Officer
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for ensuring that our customers' needs are met and exceeded.
Key Responsibilities:
- Develop and implement customer service policies and procedures to ensure high-quality customer service;
- Manage a team of customer services staff to provide exceptional customer service and support;
- Handle face-to-face enquiries from customers in a professional and courteous manner.
Requirements:
- Strong communication and interpersonal skills to effectively interact with customers and colleagues;
- Ability to work in a fast-paced environment and prioritize tasks to meet deadlines;
- Knowledge of customer service principles and practices.
Benefits:
This is an excellent opportunity for a customer-focused individual to join a dynamic team and make a real difference in delivering exceptional customer service.
What We Offer:
- A competitive salary package;
- Ongoing training and development opportunities;
- A collaborative and supportive work environment.
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