Customer Experience Professional

2 weeks ago


Saddar Town, Pakistan beBee Careers Full time
Job Title: Customer Experience Manager

To achieve success in this role, you will be responsible for measuring and analyzing customer experience across various touchpoints, including stores, the company's website, social media, and e-commerce platforms. Your goal is to identify opportunities to enhance the overall customer experience, which will lead to increased customer satisfaction and loyalty.

Responsibilities:
  • Measure CX at all customer touch points.
  • Analyze data gathered from feedback, complaints, and other sources.
  • Present findings to respective departments and management on a regular basis.
  • Inspire and influence department heads and managers to take initiative to enhance CX.
  • Lead the CX team to ensure exceptional customer experience.
Requirements:
  • Bachelor's degree in Business or a related field.
  • Minimum 5-6 years of experience in customer experience, with 2-3 years in a managerial role (Call Center experience preferred).
  • Strong analytical skills to understand numbers and trends.
  • Leadership, interpersonal, and communication skills.
  • A result-focused individual with good teamwork skills.


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