AI-Powered Client Success Expert

Account Manager Role Overview

Launchpad Innovations is a rapidly growing AI-powered business automation platform that helps small to medium-sized businesses scale smarter, not harder. Our comprehensive platform includes 7 AI employees that automate everything from customer service and lead generation to content creation and reputation management.

Key Responsibilities

• Lead client onboarding process for new Launchpad customers, ensuring smooth transition from their previous platforms
• Develop customized plans tailored to each client's industry, size, and specific requirements
• Coordinate with technical experts to configure and optimize all platform features including but not limited to:
  • CRM setup and data migration
  • AI Virtual Assistant configuration
  • Conversation AI customization
  • Workflow automation development
  • Social media and content AI setup
  • Reputation management integration
  • Website visitor tracking implementation
• Facilitate seamless data migration from HubSpot and other platforms
• Deliver platform training sessions to ensure clients are proficient with all features and capabilities

Technical Collaboration & Solution Delivery

• Partner closely with technical specialists to fulfill complex client requirements and custom automation needs
• Translate client business objectives into technical specifications for our development and configuration teams
• Coordinate with AI specialists to optimize each of the 7 AI employees for client-specific use cases
• Oversee integration projects with third-party tools and existing client systems
• Quality assurance testing of all implementations before client handoff

Ongoing Account Management

• Serve as primary point of contact for assigned client portfolio
• Conduct regular check-ins and success reviews to ensure clients are achieving desired outcomes
• Monitor platform usage and performance metrics to identify optimization opportunities
• Proactively identify expansion opportunities for additional features, users, or upgraded plans
• Handle escalations and resolve complex client issues in collaboration with technical support teams
• Develop and maintain strong client relationships that drive retention and referrals

Growth & Retention

• Drive account expansion by identifying opportunities for clients to leverage additional AI employees or premium features
• Present quarterly business reviews showcasing ROI, performance metrics, and growth opportunities
• Collaborate with sales team on upselling and cross-selling initiatives
• Collect and document client feedback for product development and improvement initiatives
• Maintain high client satisfaction scores and retention rates above company benchmarks

Required Qualifications:

Experience & Background

• 3+ years of account management or customer success experience, preferably in SaaS or technology companies
• Proven track record of managing client relationships and driving retention/growth
• Experience with CRM platforms (GoHighLevel experience highly preferred)
• Familiarity with marketing automation and business process optimization
• Experience onboarding clients to complex software platforms

Technical Skills

• Strong understanding of AI and automation technologies and their business applications
• Proficiency with GoHighLevel platform or similar all-in-one marketing automation tools
• Basic understanding of integrations and APIs
• Comfortable with data migration and platform configurations
• Experience with project management tools and methodologies

Core Competencies

• Exceptional communication skills - both written and verbal
• Strong problem-solving abilities and analytical thinking
• Project management expertise with ability to manage multiple complex implementations simultaneously
• Client-focused mindset with passion for delivering exceptional customer experiences
• Collaborative approach to working with technical teams and specialists
• Detail-oriented with strong organizational skills
• Adaptability to work in a fast-paced, evolving technology environment

Benefits:

• A fun, entrepreneurial start-up environment
• Mentoring and coaching in an environment that provides support to help you succeed
• Clear career path and growth potential
• Flexible work environment
• Comprehensive compensation package
• Paid leaves
• Employee perks
• A diverse and international team
• An entrepreneurial environment with room for growth

---