Drive Business Growth as an Accounts Receivable Expert

1 day ago

Shalimar Tehsil, Pakistan beBeeCollections Full time $40,000 - $60,000
Accounts Receivable Specialist

We are seeking an experienced Accounts Receivable Specialist to join our team. This role involves managing accounts receivable, providing excellent customer service, and resolving billing issues.

Responsibilities:

  • Serve as the primary point of contact for customers regarding account balance and billing inquiries.
  • Proactively address billing concerns, including subscription fees and one-time charges.
  • Manage high call volumes, handling both inbound and outbound calls.
  • Analyze and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
  • Cross-functionally collaborate with Sales, Customer Success, and Fulfillment teams to resolve account issues and enhance customer satisfaction.
  • Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.
  • Follow Standard Operating Procedures (SOPs) for collections processes.
  • Respond to and resolve customer support cases related to collections in a timely manner.
  • Generate accurate reports and forecasts on collection performance.

Requirements:

  • 1–2 years of experience in a collections or customer-facing role.
  • Strong written and verbal communication skills.
  • A high level of attention to detail, organization, and vigilance.
  • The ability to manage time effectively and work under pressure in a fast-paced environment.
  • Proficiency with spreadsheets (Excel/Google Sheets) and strong computation abilities.
  • The ability to adapt to shifting priorities and work independently or as part of a team.

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