Infrastructure Support Specialist

4 days ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

Job Overview

Infrastructure Support Specialist Role

This is a challenging and rewarding opportunity to join our team as an Infrastructure Support Specialist. As a key member of our IT support team, you will be responsible for managing, configuring, and monitoring Sophos Firewalls (XG, XGS series), administering and troubleshooting Ruckus WiFi networks (SmartZone, Unleashed, and Cloud), and performing routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP.


Key Responsibilities
  1. Sophos Firewall Management: Manage, configure, and monitor Sophos Firewalls (XG, XGS series).
  2. Ruckus WiFi Administration: Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud).
  3. Windows Server Tasks: Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP.
  4. Level 2 Support: Provide Level 2 support for network, server, and security-related incidents.
  5. Firewall Policy Updates: Conduct firewall policy updates, firmware upgrades, VPN setup, and monitoring.
  6. Network Traffic Monitoring: Monitor network traffic and performance, optimize throughput and security.
  7. Wi-Fi SSID Setup: Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning.
  8. User Account Management: Manage user accounts and permissions in Active Directory.
  9. Collaboration: Collaborate with Level 1 and Level 3 teams to resolve escalated issues.
  10. Documentation: Create and maintain documentation for configurations, procedures, and infrastructure.
  11. Audit and Compliance: Participate in audits and compliance efforts related to IT infrastructure.

Required Skills & Experience

To succeed in this role, you will need the following skills and experience:


  1. IT Support Experience: 3+ years of experience in IT support or network administration.
  2. Sophos Firewall Expertise: Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs.
  3. Ruckus WiFi Knowledge: Hands-on experience with Ruckus WiFi systems – access point deployment, SmartZone controller management.
  4. Windows Server Administration: Proficiency in Windows Server administration – Active Directory, GPO, DNS/DHCP.
  5. Networking Fundamentals: Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols.


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