Customer Support Specialist

4 hours ago

Lahore, Punjab, Pakistan beBeeCustomerSupport Full time 6,000,000 - 8,000,000
We are seeking a highly skilled Customer Support Professional to join our team

This role offers an exciting opportunity for the right individual to grow and develop their skills in customer service, while contributing to the success of our digital banking services.

About the Role:

As a key member of our support team, you will serve as the primary point of contact for our customers, addressing their inquiries, resolving issues, and providing assistance regarding our digital banking services. Your main goal will be to ensure customer satisfaction by delivering high-quality support and maintaining a positive customer experience.

Main Responsibilities:
  • Customer Service: Respond promptly to customer inquiries via various channels, including phone, email, chat, and social media, providing accurate information and solutions.
  • Troubleshooting: Assist customers in troubleshooting and resolving issues related to account access, transactions, and other banking services.
  • Product Knowledge: Maintain a deep understanding of our digital banking products and services to effectively assist customers and promote features.
  • Documentation: Accurately document customer interactions, inquiries, and resolutions in our support system to ensure continuity and quality of service.
  • Feedback: Collect and relay customer feedback and suggestions to relevant teams to improve services and customer experience.
Required Skills and Qualifications:
  • A bachelor's degree in Business, Communication, or a related field is preferred.
  • 1-3 years of experience in customer support or service roles, ideally in the banking or fintech industry.
  • Excellent verbal and written communication skills in both English and Urdu (knowledge of other regional languages is a plus).
  • Familiarity with digital banking platforms and proficiency in using customer support software and tools.
  • Strong analytical skills with the ability to troubleshoot and resolve customer issues effectively.
Benefits:

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application with your resume and cover letter.

  • Customer Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeSupport Full time 250,000 - 500,000

    Job Title:Customer Support SpecialistJob Description:We are seeking highly motivated and customer-focused individuals to fill the role of Customer Support Specialist. As a key member of our contact center, you will be responsible for providing exceptional English language support to our global clients.

  • Customer Support Specialist

    3 days ago

    Lahore, Punjab, Pakistan Beta Business Direct Full time

    Customer Support Specialist Beta Business Direct, Pakistan A reputed UK-based B2B service provider firm is looking for a female Customer Service Specialist who can deal with customers effectively and generate leads. A candidate must have hands-on experience in call center. Performance-based bonuses will also be given.Responsibilities:Influence customers and...

  • Customer Support Specialist

    3 days ago

    Lahore, Punjab, Pakistan beBeeSupport Full time 600,000 - 800,000

    Customer Support SpecialistWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist.As a Customer Support Specialist, you will be responsible for:Providing exceptional customer service and resolving issues in a timely manner via phone, email, and chatDocumenting customer interactions and maintaining...

  • Customer Support Specialist

    1 hour ago

    Lahore, Punjab, Pakistan beBeeCustomerSupport Full time 800,000 - 1,500,000

    Customer Support Role OverviewThe Customer Support Specialist plays a vital part in guaranteeing customer satisfaction by providing timely and precise support through various communication channels.Key Responsibilities:Identify customer needs and provide suitable solutions.Drive customer loyalty and retention.Effective customer support is crucial for any...

  • Customer Services

    3 days ago

    Lahore, Punjab, Pakistan 247 Support Full time

    Bachelor's degree in any discipline, preferably in business, marketing, or communication, with a minimum CGPA of 3Customer ServicesWe are seeking fresh graduates for On Rotation Customer Services job in our Lahore-based Office. As a successful candidate, you will join our dynamic team and provide support to our valued customers on rotation basis.Job days are...

  • Customer Support Specialist

    4 days ago

    Lahore, Punjab, Pakistan ibex Full time

    Customer Support Specialist - Western UnionAssist customers in resolving queries pertaining to the electronic transfer of funds.Assist in the process of all documents required to perform transactions.Analyze customers' concerns with resolutions within the timeframe.Coordinate inbound customers' inquiries and provide resolutions.Maintain knowledge of...

  • Customer Support Specialist

    4 days ago

    Lahore, Punjab, Pakistan Pixel Communications Full time

    Job Description:We are a dynamic and fast-growing company committed to providing exceptional customer service. As we continue to expand, we are looking for a dedicated and experienced Customer Support Specialist to join our team. If you are passionate about helping customers and have excellent communication skills, we would love to hear from youKey...

  • Customer Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeDispatcher Full time 300,000 - 600,000

    Our company is seeking a skilled dispatcher/customer support specialist to join our team. We are a dispatch and customer service oriented business that partners with transportation companies worldwide to streamline their backend operations.The ideal candidate will have a strong focus on providing exceptional customer experiences, ensuring seamless ride...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Dubizzle Labs Full time

    Zameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time

    Customer Support Executive Diem Technologies Incorporated , Pakistan Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresMonitor customer complaints and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers...