User Experience Expert

6 days ago

Hyderabad City Taluka, Pakistan beBeeResearch Full time $90,000 - $123,456
Job Title:

Senior Associate, Research and Analytics

Job Description:

This is a pivotal role in shaping user experiences across various products and services. As part of the Design and Customer Experience team, you will play a key role in identifying customer needs and translating them into actionable insights and recommendations.

Responsibilities include conducting research studies using surveys, experiments, and log data analysis, analyzing and identifying patterns and trends in data, providing actionable recommendations to improve customer experience, collaborating with stakeholders to ensure integration of CX metric and UX research insights into product development, contributing to creation and refinement of research and measurement strategies, connecting work to business goals and success metrics, and staying current with industry trends and incorporating them into team practices.

Required Skills and Qualifications:
  • Master's or doctoral degree in relevant fields such as social sciences, data science, or computer science
  • 3+ years of experience in quantitative user experience research or UX analytics
  • Proficiency in quantitative research and data analytics, including survey and log data analysis
  • Advanced proficiency in SQL with large-scale data warehouse platforms
  • Advanced programming skills in Python for data wrangling and transformation
  • Experience with data ETL using Python and SQL
  • Experience with version control using GitHub, Bitbucket, Git, or Mercurial
  • Expert/native level proficiency in English across oral and written communication
Benefits:

JPMorganChase offers innovative financial solutions to millions of consumers, small businesses, and corporate clients. Our company recognizes that our people are our strength and values diversity and inclusion. We are an equal opportunity employer and make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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